Refunds/Returns

Returns
To be eligible for a return, you must return all of the unused products to us in the same condition that you received them.

There are certain situations where only partial refunds are granted, typically based on the unused product returned to us.

Refunds
Once your returned products are received they will be inspected, immediately. Within one business day of receipt, we will send you an email notifying you that we received your returned products. We will also notify you of the approval or rejection of your refund.

If a refund is approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within ten business days.

Late or Missing Refunds: If you haven’t received an approved refund within 10 business days, please contact your credit card company, it may take some time before your refund is officially posted.

Then contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund please contact us.

Shipping:
To return your product, mail your product to:
personalized-luggage-tags.com
658 Fee Fee Rd
Maryland Heights, MO 63043

When you return your product to us we will reimburse you for ground service shipping costs. If you are shipping an item over $75, you should consider using a shipping service that offers tracking and/or consider purchasing shipping insurance. We cannot guarantee that we will receive your returned product.